How to fix WordPress asking for FTP details

Online Audience guide: how to fix wordpress asking for ftp details for WordPress Install Help customers.

Overview

This Online Audience guide explains how to fix wordpress asking for ftp details for customers using WordPress Install Help. It is designed as a practical first step before opening a support ticket, with safe checks that help you avoid accidental data loss or service downtime.

Before you start

Before you start, make sure you are working on the correct domain, hosting service, radio station, or WordPress installation. Use your WordPress dashboard for website changes and the Online Audience Client Area at the relevant Online Audience menu link for hosting support. Keep any usernames, passwords, API keys, licence keys and private server IP addresses out of screenshots unless Online Audience support specifically asks for them through a secure ticket.

Step-by-step guide

• Log in to the correct control panel or dashboard for the service you want to manage.
• Find the section that matches the task name in this guide, such as Email, Domains, SSL, Backups, Playlists, Plugins, or Security.
• Read the on-screen labels carefully before saving changes. Many hosting panels apply changes immediately.
• Make one change at a time, then test the website, mailbox, stream, or server before continuing.
• Keep a note of what you changed so it can be reversed if the result is not what you expected.
• Take a file and database backup before changing plugins, themes, core files, or security settings.
• Clear cache after changes so you are testing the latest version of the site.

Common mistakes to avoid

• If the option is missing, your hosting plan may not include that feature or the account may not have permission to use it.
• If you see an error message, copy the exact wording and include it in your support ticket.
• If a change does not appear immediately, clear browser cache and test in a private browsing window.
• Do not repeatedly save different settings without noting them, as this can make troubleshooting harder.

Recommended image

Add a helpful screenshot for this article. Blur account names, IP addresses, email addresses, licence keys, stream passwords and private customer information before uploading the image to the knowledgebase.

When to contact Online Audience

Open a ticket in the Online Audience Client Area at the relevant Online Audience menu link if you are unsure, if the service is down, or if the task involves customer data. Include your domain or service name, the exact issue, screenshots with sensitive data hidden, and the time the problem started.